What is the cancellation policy?

Cancellations, with the exception of sponsorships, received on or before September 15th will be charged a 10% penalty. All sponsorships are final sales, no refunds will be given.

What’s the refund policy?

No refunds will be given after September 15th. You can substitute attendees without a penalty. 10% cancellation penalty will be applied to refund. **No refunds for sponsors**

Can I update my registration information?

Yes, you may update your information by logging in to your Registration Account.

Is my registration fee or ticket transferrable?

Yes, just let us know you need to make the change!

Is it ok if the name on my ticket or registration doesn’t match the person who attends?

No! If you are unable to attend reach out to us to transfer your ticket to a different individual.

When is the exhibit hall open?

Tuesday – November 1 – 4:00 PM – 6:00 PM
Wednesday – November 2 – 7:00 AM – 6:00 PM
Thursday – November 3 – 7:00 AM – 2:00 PM

Do I get an attendee list?

Yes, but only if you are a Silver, Gold or Platinum Sponsor. Regular broker and lender attendees do not receive the list.

What is included in my ticket/registration?

Access to all General Sessions, Breakout Session, Exhibit Hall and Networking events.

What is the dress attire?

Business Casual is acceptable. We do have cocktail events that you may want to change for, but this is not required.

Are my meals included?

Typically we serve breakfast, snacks, lunch, hors devours and lots of drinks. 

Do I need to wear my badge? 

Yes, yes you do. At all times and at any event or session sanctioned by the NACLB. **There will be a $50 reprint fee for those who need their badge re-printed.**